Getting your fit, fast.

Last updated: May 2026

We ship every Exotic World order from our Canadian fulfillment partner within 1–2 business days of receiving your order. Below is what to expect on delivery and how returns work if something doesn't fit right.

Where we ship

Destination	Standard delivery	Shipping fee
Canada	3–7 business days	Flat $9 · Free over CAD $120
United States	5–10 business days	Flat $14 · Free over CAD $180
Rest of the world	10–21 business days	Calculated at checkout

Transit times begin the day the order is dispatched, not the day it is placed. Custom hand-printed pieces from the Astonish Me Looks line may add 2–5 business days to the timeline — we'll always mention this on the product page.

Tracking your order

Once your order ships, we email you a tracking link from hello@exoticworld.ca. If you can't find it, check your spam folder first, then reply to your welcome email and we'll re-send it.

Duties & taxes

Orders shipped within Canada include applicable provincial taxes at checkout. International orders may be subject to import duties and taxes on arrival — these are set by your local customs authority and are the responsibility of the recipient.

Pro tip: Add your building/unit number and a mobile phone to your shipping address. Carriers use both to reduce failed deliveries, especially in condo buildings.

Returns & exchanges

We want you to love what arrives. If something doesn't work, here's the deal:

You have 30 days from the delivery date to request a return.
Items must be unworn, unwashed, and with original tags attached.
Original packaging is appreciated but not required.
Refunds are issued to your original payment method within 5–10 business days of us receiving the return.

Final-sale items (not returnable)

Items marked Final Sale on the product page.
Swimwear, underwear, earrings and other intimate items — for hygiene reasons.
Items purchased with a stacked promotion of 40% off or more.
Custom or made-to-order Astonish Me Looks pieces.

Exchanges

The fastest way to exchange for a different size or colour is to place a new order for the item you want and return the original for a refund. This gets your correct piece to you faster than waiting for the return to arrive with us.

Damaged or incorrect items

If your item arrives damaged, defective, or we shipped you the wrong thing — that's on us. Email hello@exoticworld.ca within 7 days of delivery with a photo of the issue and your order number. We'll cover the return shipping and get a replacement out the same week.

How to start a return

Email hello@exoticworld.ca with the subject line "Return — [Order #]".
Tell us which item(s) you'd like to return and the reason (it helps us improve).
We'll reply within 1 business day with a prepaid return label (Canada & US) or return instructions (international).
Drop the package at your nearest carrier location. Once we scan it in, your refund is processed.

Return shipping: Free within Canada. A flat CAD $12 return label fee is deducted from US refunds. International returns are at the buyer's own cost.

Still have a question?

We're a small team — and we read every email. Reach us at hello@exoticworld.ca. We aim to respond within one business day, Monday to Friday.